HAVE QUESTIONS?

Welcome to SORELIA WEAR LLC. Below are frequently asked questions and related policies.

1. What products do you sell?

We specialize in women’s shawls, committed to providing customers with stylish, comfortable, and high-quality products.

2. Can I modify or cancel my order after submission?

After order submission, we will arrange processing and shipping as soon as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. If the order has already entered the shipping process, it may not be possible to modify or cancel it.

3. Does the price include taxes and shipping?

The price, applicable taxes, and shipping costs will be clearly displayed on the checkout page. The final payment amount is subject to the information displayed on the order confirmation page.

4. Is this a subscription service or a one-time purchase?

All products on this website are one-time purchase products.

We will not automatically renew, charge twice, or convert your order into a subscription plan. You only need to pay once for this order.

5. How long will it take to receive my order? Order processing and delivery times vary depending on inventory, delivery area, and logistics provider.

Actual delivery time may be affected by holidays, weather, customs inspections, or other force majeure events.

6. How do I check my order status?

After your order is shipped, you will receive a confirmation email containing tracking information. You can check the package’s shipping status using the tracking number in the email.

7. What should I do if I find a problem with the goods I receive?

If you receive goods that have quality issues, are damaged, or do not match your order, please contact customer service as soon as possible after receiving the goods and provide relevant photos and order information. We will assist with returns, exchanges, or refunds.

8. What conditions must be met for returns?

Generally, returned goods should:

Be in unused condition;
Retain the original packaging and labels;
Comply with the application period stipulated in the website’s return policy.

Please refer to the website’s “Return and Refund Policy” for specific requirements.

9. Which payment methods are supported?

We support a variety of secure payment methods, including but not limited to:

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay

Actual available payment methods are subject to the information displayed on the checkout page.

10. Is my payment information secure?

We use industry-standard security technologies to protect customer information and payment data. All payment transactions are processed through a secure encryption system to help protect your personal and financial information.

11. Will you sell my personal information?

No.

We value customer privacy and will not sell, rent, or trade your personal information without your consent, except as required by laws and regulations.

12. How do I contact customer service?

If you have any questions about products, orders, shipping, returns, or payments, you can contact us through the contact form, email, or customer service channels provided on the website.

Our team will do its best to respond to your inquiries and provide assistance within a reasonable time.

Friendly Reminder: By completing a purchase using this website, you indicate that you have read and agreed to our Terms and Policies, Privacy Policy, and Return and Refund Policy. All products are one-time sales items and do not involve automatic renewals or subscription fees.