RETURNS OR EXCHANGES

We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, please read the following refund and return policy.

1. Return Eligibility

Customers may apply for a return within 30 days of receiving the product.

Returned products must meet the following conditions:

The product is unused, unwashed, or undamaged;
The product is in its original condition;
Original packaging, labels, and accessories (if applicable);
A valid order number or proof of purchase is provided.

If the product does not meet the above conditions, we reserve the right to refuse the return request.

2. Products Not Eligible for Return

The following are generally not accepted for return:

Used, washed, or man-made damaged products;
Products soiled, worn, or deformed due to customer reasons;
Special offer, clearance items, or items marked “non-returnable”;
Applications submitted after the return period.

3. Product Quality Issues

If you receive a product with any of the following conditions:

Damaged product;
Manufacturing defect;
Incorrect product received;
Product significantly different from the order description;

Please contact us as soon as possible after receiving the product and provide:

Order number;
Product photo;
Description of the problem.

After verification, we will provide exchange, replacement, or refund services depending on the specific circumstances.

4. Refund Processing

After receiving and inspecting the returned product, we will notify you of the refund review result.

Once the refund is approved:

The funds will be refunded to the original payment method;
Bank or payment institution processing time is typically 5–10 business days;
Actual arrival time may vary depending on the issuing institution or payment platform.

Original shipping costs (if applicable) are generally non-refundable, unless otherwise stipulated by law.

5. Return Shipping Costs

Except for product quality issues, incorrect shipments, or damage during transport:

Customers are responsible for return shipping costs;

We recommend using trackable logistics services;

We are not responsible for packages lost or damaged during return shipping.

6. Return Address

Please do not return items directly without authorization.

After obtaining return approval, please send the item to the following address:

46125 MAPLE DR
TEMECULA, CA 92592
Please include your order number in the package so we can process your return request promptly.

7. Exchange Policy

If you wish to exchange the color, style, or size of the item (if applicable), please contact customer service to confirm stock availability.

Exchange requests must meet the return conditions stipulated in this policy.

8. Order Cancellation

We will begin processing your order as soon as possible after submission.

If you need to cancel your order, please contact us as soon as possible:

Unshipped orders can usually be cancelled and receive a full refund; Shipped orders cannot be cancelled, but can be returned according to this return policy.

9. Contact Us

If you have any questions about refunds, returns, or exchanges, please contact us through the customer service channels provided on the website.

Our customer service team will respond to your inquiry within a reasonable time and assist you with the relevant procedures.

Important Note: To protect your rights, please check the condition of the goods promptly upon receipt. For returns, please be sure to contact customer service to obtain return authorization before sending the goods back. Unauthorized returns may result in processing delays or non-acceptance.