DELIVERY AND SHIPPING

Thank you for shopping on our website. We are committed to providing our customers with safe, efficient, and reliable delivery services. Please read the following shipping and delivery policies carefully before placing your order.

1. Delivery Area

Currently, we only offer delivery services within the United States.

We do not currently support:

International shipping;
Outside the United States;
Some special addresses at military bases (APO/FPO);
Areas where delivery is restricted by law.

If our delivery area changes, we will update the relevant information on the website.

2. Order Processing Time

All orders will be processed after payment confirmation.

Normal processing time is:

1–3 business days (Monday to Friday) Additional processing time may apply during holidays and promotions.

Once your order is processed, it will be shipped, and you will be sent tracking information.

3. Delivery Time

Estimated delivery times are as follows:

Delivery Method | Estimated Delivery Time
Standard Delivery | 3–7 business days
Express Delivery (if applicable) | 2–4 business days

The above times are estimates only and do not constitute a guarantee of delivery. Actual delivery time may be affected by the following factors:

Inclement weather;
Peak holiday season;
Natural disasters;
Logistics delays;
Incorrect address information;
Other force majeure events.

4. Logistics and Delivery Partners

To ensure safe delivery of your order, we may select one or more of the following carriers for delivery based on the order address, package weight, and delivery requirements:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL Express USA

The specific carrier will be determined by us based on actual shipping conditions.

5. Shipping Policy

Shipping costs will be automatically calculated and displayed on the checkout page.

The website may periodically offer:

Free shipping promotions;
Free shipping on orders over a certain amount;
Limited-time delivery offers.

All applicable shipping costs will be clearly displayed before payment.

6. Order Tracking

After your order is shipped, you will receive a shipping confirmation email containing a tracking number.

You can track your package’s shipping status on the carrier’s official website.

The frequency of logistics information updates is determined by the carrier’s system.

7. Address Accuracy

Customers are responsible for ensuring that the submitted delivery address is accurate and complete.

If delivery fails due to the following reasons:

Incorrect address;
Incorrect postal code;
Incomplete recipient information;
Unable to contact the recipient;

The resulting redelivery costs may be borne by the customer.

8. Lost or Damaged Package

If your order experiences any of the following:

The package is lost;
The package is visibly damaged;
The wrong item was received;

Please contact our customer service team immediately after discovering the problem and provide:

Order number;
Track number;
Photos of the product (if applicable).

We will assist in investigating with the logistics carrier and provide a reasonable solution.

9. Packages Showing as Delivered

If the logistics status shows “Delivered” but the customer has not received the package, we recommend:

Checking the door, mailbox, and secure storage location;
Contacting family members, neighbors, or property management;
Contacting the logistics carrier to inquire about detailed delivery records.

For orders confirmed successfully delivered by the carrier, we do not guarantee free reshipment or refund, but we will do our best to assist customers in resolving issues.

10. Limitation of Liability

We will make reasonable efforts to ensure timely shipment of orders, but we shall not be liable for any direct or indirect delays caused by carrier delays, weather conditions, government actions, customs inspections (if applicable), or other force majeure events.

Submitting an order indicates your agreement to this shipping and delivery policy.